Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Patient Arrival Policy
For your protection, and that of others, all dogs MUST be on a leash and properly controlled while in the waiting area or exam rooms. We do not recommend a retractable leash, but if you are using one, please make sure to keep the lock on, so the patient stays close to you. Thank you for understanding!
All cats MUST be presented in an appropriate cat carrier or on a leash.
We also encourage you to arrive no more than 15 minutes prior to your appointment time. Please call to check in on arrival, and a staff member will get you checked in and escort you to a room.
All cats MUST be presented in an appropriate cat carrier or on a leash.
We also encourage you to arrive no more than 15 minutes prior to your appointment time. Please call to check in on arrival, and a staff member will get you checked in and escort you to a room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Cash, Personal Checks, Visa, MasterCard, American Express, Discover, CareCredit, & Scratchpay.
